Frequently Asked Questions

The exhibitor email invitation service is provided by StreamContact LLP - an email marketing software company focused on helping marketers transform the customer experience - increasing engagement and driving revenue. StreamContact bring the power and effectiveness of email marketing to enhance marketing strategy. Read more by visiting www.streamcontact.com

One of the hottest trending terms in email marketing is responsive design, a form of design of your email marketing that will help you achieve better results on mobile devices. In a nutshell, it’s design that adapts itself to whatever is being used to view it. Responsive email design ensures an optimal viewing experience for the recipient, on mobile, tablet, desktop, and any other device.

The Exhibitor dashboard is a true all-in-one communications platform, includes everything you need to create, send and track professional responsive emails, autoresponders, triggers, surveys, feedback from stand visitors and helping exhibitors carry out marketing campaigns from start to finish.

Each user account is a completely isolated account! All of your contact lists, contacts emails, email campaign templates and email statistics with full email campaign analytics are separate and specific to your information only. We make sure your data is safe, secure and separate from everyone else’s.

Your client contacts is safe behind our heavily secured firewalls. We use a 256-bit SSL encryption between your web browser and a web server so that personal information can be transmitted over the Internet securely. Security is paramount and our servers are heavily protected. It will reside in your StreamContact account until you remove your contacts. StreamContact will never rent, share or sell your list. We maintain our databases and systems in accordance with general industry standards to reasonably secure all of our commercial information, including information about you. We do not reveal any data to third parties and respect the privacy of all our customers. We keep personal information about you secure in accordance with the requirements of the Data Protection Act 1998. All of your personal information is retained in a secure location and access to these records is provided only to our employees having a need to know and who have signed a non-disclosure agreement. However, you should be aware that absolute security does not exist on the Internet, and that no security measures are perfect or impenetrable. For more details, please read our Email Privacy Policy.

Our managed email marketing services include planning, testing and execution of your visitors email campaign from start to finish: contact list preparation, data checking and uploading with optional cleansing and validation of existing database, recommendations for a customised design using personalisation of your invitation campaign, optimised delivery, real-time tracking and full reporting.

Absolutely. If you prefer to build and manage your own email campaigns, we provide an effective solution that is both easy to use and feature rich. Self-Service exhibitors can quickly design, build and send creative email campaigns with full tracking and reporting.

Exhibitor client accounts are usually setup within 24 hours after processing the order. To design, customise and test your email campaign across all the devices & email clients we require up to 48 hours, and our process is really simple: your provide data and content, we design, test and execute delivery.

We accept the following payment methods...

PayPal/Credit/Debit Card:

We accept all major forms of credit and debit cards. This is a super easy and convenient way to pay. You can setup auto-subscriptions via PayPal, or just login to your StreamContact Account, and pay through PayPal once an invoice is generted. You also do not need to have a PayPal account to use this option as a payment method. PayPal accepts all major forms of credit and debit cards if you are checking out as a guest. Please note, your card details are never actually stored on StreamContact servers, nor do we have access to view them. They are encrypted at payment vendor (Paypal). .

BACS or bank transfers, including SWIFT and CHAPS payments:

You can also select this payment option once an invoice is generated. Our bank details are shown at the top of our invoices. We can provide an invoice and other documents, which you may require. You can request more information regarding these forms of payment, simply contact our billing or sales team or submit a support ticket in your client account area and we will be happy to assist you.

Yes, you can either use our stunning responsive drag & drop editor that gives you the tools to create stylish email or request a custom email design by one of our experts - we can build and deliver beautiful email marketing campaigns that truly represent your brand.

Absolutely. Your exhibitor dashboard will be accessible to you for 2 weeks after the exhibition, after that you would need to select and sign up for a service using a price plan that best suits your business requirements.

This data is the property of the exhibition organiser. You would need to check directly with the organiser if they provide such data rental service to exhibitors. We also sign a non-disclosure and confidentiality agreement with every exhibiting company using our service regardless whether the data is owned by an exhibitor or an organiser.

All exhibitor lists are kept confidential on StreamContact's secure servers and will not be used, rented, sold for any purpose other than the use of email messaging platform and solely for the purpose of email marketing on behalf of the exhibitor in accordance with their written approval. No exhibitor email lists are shared with exhibition management. Unless the exhibitor decides to carry on using our email marketing platform (will require to sign up for a new email plan), all stored exhibitor data, campaigns and reports will be removed from ours servers within 14 days after the show.

The StreamContact team is here to help and would be happy to assist you with any queries that you might have. Simply click here to get in touch with us.